Responsible Gambling

1. Risks Associated with Gambling and How to Bet Safely

Betway is committed to doing everything in its power to provide you with an enjoyable gambling experience, while recognizing that gambling may cause problems for a small number of people. It is important to note that gambling should be something to enjoy, and never to win money or to stay out of trouble. Gambling may pose certain risks, including physical, mental and financial problems. Therefore, always be conscious of the amount and time you spend on gambling, and familiarize yourself with the responsible gambling tools available to minimize potential gambling risks.

To ensure that you can continue to enjoy safe and manageable gambling, we fully support responsible gambling and have taken various measures to ensure your safety.

For full information on responsible gambling tools, please contact us at the following number: 910 470 240.

2. Registration Process

To play at Betway, you will need to enter personal information during the customer registration process. Personal information may include, but is not limited to:

Betway does not accept registrations from non-Hispanic residents. To register a customer account, Betway will:

Verify that you are not registered with the General Registry of Gambling Access Disabilities ("RGIAJ");

• Verify the identity data provided through the DGOJ's Participant Authentication System tool or any other third-party system or alternative means;
• Verify the data provided by you through document verification.
• Acceptable identity documents include, but are not limited to:

DNI, NIE, passport or driver's license;

• Copy of a recent utility bill to verify residence, such as an electricity bill or telephone bill; (IMPORTANT: Utility bills must be no older than 6 months); and
• Copy of a recent credit/debit/bank statement (NOTE: Account statements must be no older than 3 months and relate to the financial method used).
• The customer account registration process is as follows:

Responsible Gambling

• 1. Risks Involved in Gambling and How to Bet Safely
• Betway is committed to doing everything in its power to provide its customers with an enjoyable gambling experience, while recognizing that gambling may cause problems for a small number of people. It is important to note that gambling should be something to enjoy, never to win money or to stay out of trouble. Gambling can pose certain risks, including physical, mental and financial problems. Therefore, always be conscious of the amount and time you spend on gambling and familiarize yourself with the responsible gambling tools available to minimize potential gambling risks.
• We fully support responsible gambling and take various measures to ensure your safety so that you can continue to enjoy safe and manageable gambling.

If you would like to hear full information about responsible gambling tools, please contact us at: 910 470 240.

• 2. Registration process
• To play at Betway, you will be required to enter personal information during the customer registration process. Personal information may include, but is not limited to:
• Betway does not accept registrations from non-Hispanic residents.

To register a customer account, Betway will

verify that you are not registered with the General Registry of Gambling Access Disabilities ("RGIAJ"),

verify the identity data provided through the DGOJ's Participant Authentication System tool, or other third-party systems or alternative means.

• Verify the data provided by the Customer through document verification.
• Acceptable identity documents include, but are not limited to:

DNI, NIE, passport or driver's license.

• A copy of a recent utility bill that can verify residency, such as an electricity bill, telephone bill, etc. (Important: Utility bills must be no older than 6 months).
• And
• A copy of a recent credit/debit/bank statement (Note: Account statements must be no older than 3 months for the financial method used.)
• The customer account registration process is as follows:
• Responsible Gambling
• 1. Risks Associated with Gambling and How to Bet Safely
• Betway is committed to doing everything in its power to provide you with an enjoyable gambling experience, while recognizing that gambling can cause problems for a small number of people. It is important to note that gambling should be something to enjoy, and never to win money or to stay out of trouble. Gambling can pose certain risks, such as physical, mental and financial problems. Therefore, always be aware of the amount and time you spend on gambling and familiarize yourself with the responsible gambling tools available to minimize potential gambling risks.

We fully support responsible gambling and take various measures to ensure your safety so that you can continue to enjoy safe and manageable gambling.

If you would like to receive full information about responsible gambling tools, please contact us at the following number: 910 470 240.

2. Registration Procedure

To play at Betway, you will need to enter personal information during the customer registration process. Personal information may include, but is not limited to:

Betway does not accept registrations from non-Hispanic residents.

• To register a customer account, Betway will
• verify that you are not registered with the General Registry of Gambling Access Disabilities ("RGIAJ"),

verify the identity data provided through the DGOJ's Participant Authentication System tool, or other third-party systems or alternative means.

Verify the data provided by you through document verification.

Acceptable identity documents include, but are not limited to:

DNI, NIE, passport or driver's license.

A copy of a recent utility bill that can verify residency, such as an electricity bill or telephone bill. (IMPORTANT: Utility bills must be less than 6 months old). AND

Copy of a recent credit/debit/bank statement (NOTE: Account statement must be less than 3 months old for the financial method used).

The steps for registering a customer account are as follows:

You will not be able to participate in games or make deposits or withdrawals while your identity has not been verified in the DGOJ Participant Verification Service or any other verification service.

Until your identity has been verified in the verification system and your document verification has been completed, you will be able to deposit up to 150 euros and participate in games, but you will not be able to withdraw any winnings, regardless of their amount or nature. Your gaming account will be considered in the status "Document verification pending".

After your identity has been properly verified by document verification, you will be able to participate in games and make deposits and withdrawals. Your gaming account will then have the status Activated.

For document verification, the following documents are considered reliable:

For Spanish nationals, an identity document.

For foreign nationals, a residence card, foreign national identity card, passport, or, for citizens of the European Union (EU) or the European Economic Area (EEA), a document, letter or official identity document issued by the authorities of your country of origin. In addition, identity documents issued by the Spanish Ministry of Foreign Affairs and Cooperation for diplomats and consular representatives of third countries in Spain are also valid as identity documents for foreigners.

In exceptional circumstances, Betway may accept other personal identification documents issued by government authorities, provided they have appropriate guarantees of authenticity and contain a photograph of the holder.

3. Protection of Minors and Prohibition of Betting

• With easy access to the Internet in homes around the world, responsible online gambling relies heavily on responsible parenting. To ensure your child's safety online, Betway encourages you to use filtering software to prevent minors from accessing inappropriate online content. Underage gambling is not only illegal, but it can also lead to gambling addiction and huge gambling debts from unsupervised children.
• Betway aims to protect social vulnerable and minors. Those under the age of 18 cannot register on our game platform. Our technical applications make minors cannot register on our site. However, if a minor can register on our website using false data or adult data, when the account is identified, BETWAY refunds all deposits and configurations:

BETWAY refunds all deposits and forfeits the prize money.

The gambling account is closed.

3. 1 Advice for parents and parental control systems

Do not leave the computer while running the game software.

Add a gambling account with a password and do not use the "Password Save" option of the browser.

Don't let people under the age of 18 participate in gambling.

Store your ID card, bank account number, and credit card out of reach.

Do not save your password on your computer.

Use software that restricts the time for children to spend online and prevent children from accessing inappropriate ones.

You can use a parental control system such as Cyber ​​Sitter and Net Nanny as a way to prevent minor gambling sites. However, these are paid platforms and are expensive.

4. Nods diagnosis screen for gambling disorders

If you want to correct your actions or seek help, click the next link https: // jugarbien. Es/test/que-tal-juego-yo-coverio-nods.

If you answer "yes" to one or more questions, we recommend that you contact any of the following organizations.

• 5. Support organizations and national health systems
• If you or your acquaintance is gambling addiction, we recommend that you consult the following organizations:
• Fejar --fejar.
• Gamblaz Anonimu s-Gamblersanonymous. org/Ga
• Jugarbien offers an interactive map that provides support for gambling addiction. Access the link below and check the structure of the national health insurance system that can be used by your area: https: // www.
• 6. Jugarbien.
• Jugarbien. es's website is an official website created by the Gambling Regulation Bureau, and you can use responsible gambling information and tools. You can access this website from www. Jugarbien. ES.

Among the available tools, new videos have been published in the gambling comprehensive and excluded general registration book (RGIAJ). https: // www. jugarbien. ES/blog/nuevo-video-jewego-y-LA-AUTOEXCLUSION.

Jugarbien. es also has a collection of responsible gambling and safe gambling. https: // www. jugarbien. ES/Contenido/enlaces-de-interlaces-en-Materia-de-juegoo-responsable.

1. 7. Payment limit
2. The following deposit limit is automatically applied to Betway account when registering, according to the applied Spain regulations:
3. -Didname d-Payment limit: 600 euro s-Weekl y-Payment limit: 1. 500 euro s-Monthl y-Payment limit: 3. 000 euros
4. If you wish, you can reduce, increase, or delete the payment limit. To do this, click the "limit" tab of the responsible gambling tool (login is required): -If you want to reduce or increase the payment limit, the new deposit limit is new to the "Payment Limit" section. If you want to delete all deposits, click "Delete all default limits".

If you wish to eliminate or increase the amount of deposit limit or higher, we will consider the customer's request based on the following conditions. -When you pass responsible gambling and testing to prevent addiction. -If you do not pass the test, you can apply for a new amount of payment limit or elimination 90 days after the test. -When passing the test, gambling history in the past three months has been analyzed based on gambling methods, there are no signs of addiction in customer's behavior, and dangerous acts are not performed during that period. Will be confirmed.

If you pass the test and it is determined that there is no sign of addiction in our internal examination. New restrictions will be valid within 3 days after the solution if the analysis results are positive. If 90 days (3 months) have passed since the last limit, you will not be able to request the limit or eliminate it.

The deposit limit is reduced immediately.

If you want to set the deposit limit, you can access this feature by clicking "responsible gambling" in the "My count" section after logging in. Alternatively, please contact the customer service.

8. Sel f-exclusion

You may apply for temporary or permanent self-exclusion from playing at Betway at any time. The available self-exclusion options are:

Temporary self-exclusion - you may temporarily suspend your account for a period between 24 hours and 3 months.

Permanent self-exclusion - your account will be suspended indefinitely:

If requested by the customer, it will be verified by Betway and may be considered for reactivation, provided that a self-exclusion period of at least 6 months has elapsed.)

If your self-exclusion application is received immediately, measures will be taken by Betway to prevent you from participating in any game play and from making any deposits, for a maximum of 48 hours until the self-exclusion period expires.

During the self-exclusion period, you will not be able to receive any promotional, marketing or other commercial communications.

Note: In case of a request for permanent self-exclusion, we recommend that you register your details with the RGIAJ.

9.

The General Register of Gambling Prohibition (RGIAJ) is a register containing detailed information of all Spanish nationals who have voluntarily prohibited themselves from gambling or who have been prohibited from participating in gambling by court order. Registration is managed by the DGOJ.

Registration is permanent and any accounts previously created with other Spanish gambling operators will be suspended. This registration can be cancelled after 6 months, upon prior request.

Betway automatically checks all its customers against the RGIAJ every hour. If it is found that you are registered, a message will be displayed, access to the Betway website will be blocked and you will be informed of the consequences of the suspension of your account.

During the suspension period, you will not be able to make any deposits or participate. In addition, you can request the transfer of your game account balance (including any winnings received before the suspension), as well as any winnings acquired during the suspension of your game account for participation in previous games.

After your registration with the RGIAJ has been deregistered, Betway may, at your request, unsuspend your game account and allow you to participate in games.

During the self-protection period, you will not be able to receive promotional, marketing or other commercial communications.

For more information about the RGIAJ and to access the registration form, click here.

10. Customer interaction and risky behavior detection

Betway has developed a Customer Interaction Programme ("CIP") to monitor and analyse customer behaviour. If there are indications that you may be a risky or potential problem gambler, or if your usual gambling behaviour has changed, you will be immediately categorised as a gambler with risky behaviour and the following measures will be triggered:

You will explicitly announce that you are a gambler with risky behaviour.

We will engage in dialogue with you with a view to avoiding potential or further harm related to gambling and, where possible, we will inform you of any changes in your behaviour that we have observed and help you moderate your behaviour with responsible gambling tools and reduce the risk of harmful play to a sustainable and safe level.

Please note that until we have recorded our interaction with you, your gambling account will be suspended and you will no longer be able to access it.

Measures that we may apply to your gambling account to reduce your risk include applying deposit limits, applying a temporary or indefinite self-exclusion period or closing your gambling account.

While you are classified as a gambling addict, you will not be able to receive marketing information, participate in our promotions or participate in our specialized care services.

When the risk has been reduced and we determine that it is safe for you to participate in our promotions, you will no longer be classified as a gambler with risk behavior. This situation will be clearly notified to you.

Furthermore, at the point when you are no longer classified as a risky player, you will no longer be able to receive any commercial contacts for another 2 weeks and will no longer be able to participate in our promotional offers for another 48 hours.

11. Responsible Gaming Support

Betway has a 24/7 hotline that will explain the responsible gambling features and how to use them. In particular, you will be informed about:

The risks that generate gambling behavior

The possibility of self-reporting tests

The possibility of self-banning and self-exclusion

Information on public health agencies related to problem gambling and other associations and institutions that players can use depending on their place of residence.

Operated directly by Betway, the phone number is 910 470 240.

12. Other responsible gambling tools

12. 1. Declaration of Activity

The information related to each gaming session of the Betway can be viewed for up to 365 days. This information can be viewed with your gaming account (you need to log in) and includes the start date and time of the gaming session.

You can also view detailed information about Betway activity for 365 days. This information includes your account balance, gambling history (including BET, winning or losing), deposits, withdrawals, and details of other related transactions.

You can also request a monthly summary on your activities by contacting the customer support team. When the request is accepted, we will send you a monthly summary to the e-mail address registered in the i n-game account.

12. 2.

Customer protection is further enhanced by the "timeout" function. This feature causes the "timeout" of Casino software and forces reconnection to continue playing. "Timeout" occurs when there is no operation for a certain period of time when logging in, and can be selected between 1 minute and 20 minutes.