Butterfly pavilion

Butterfly pavilion and Insect Zoo will be closed until they are notified for annual maintenance.

Opening hours and rates

Opening date: Sunda y-Thursday 10:15 am Final Entrance Hours 4:45 pm (Sure may change without notice. Please check at the Museum Ticket Desk.)

Butterfly Pavilion Ticket Fee Adult (13-59 years old): 8. 00 Senior (60 years old or older): $ 7. 00 (2 to 12 years old): $ 7. 00 $ 7. 00 Payment is not available for free on Tuesday.

-The entry of butterfly pavilion, including free Tuesday, requires a tim e-specified admission ticket. -Tickets are sold only at the butterfly pavilion ticket desk. -Bs children under the age of 13 need to be accompanied by adults.

FAQ

Where can I buy a butterfly pavilion ticket?

Tickets can be purchased directly at the National Museum of Natural History.

At the museum, you can purchase only debit or credit cards, exit the 2nd floor of Rotanda, on the mammal hole, and at the entrance of the butterfly pavilion at the entrance of the butterfly pavilion.

Before purchasing a ticket, please check the order contents carefully. Tickets cannot be refunded or exchanged.

Is there a time when pavilion is free?

Butterfly pavilion is free every Tuesday, but you need tim e-specified admission tickets. This ticket is sold only at the ticket desk outside the 2nd floor butterfly pavilion entrance.

Tickets are sold every Tuesday from 10 am. The pavilion opens time at 10:15 am and the last admission time is 4:00 pm. Pavilion capacity is limited, so please come as soon as possible to secure tickets.

Is there a special fee for groups?

At present, there is no group discount for butterfly pavilion. Group customers should purchase tickets at the ticket desk on the day. All organizations should comply with the following accompanying policy.

What is a butterfly pavilion accompanying policy?

Children under the age of 13 need to be accompanied by adults.

In addition, at least one adult attendance is required for the students or 10 children entering the butterfly pavilion.

Please tell me the number of pavilion capacity.

The pavilion has limited capacity. To avoid overcrowding, you will not be allowed in until your designated time. If visitors from a previous time slot are still in the pavilion, new visitors will be allowed in up to capacity. As visitors leave, visitors remaining in the designated time slot will be allowed in. No new visitors will be allowed in before the designated entry time.

At least one adult must accompany every 10 students or children entering the Butterfly Pavilion.

What if I arrive late to the museum?

Can I enter the museum after my scheduled entry time?

We do our best to accommodate latecomers if there is space available. If you have missed your designated entry time, please speak to a Visitor Experience Associate located just outside the Butterfly Pavilion desk on the second floor.

What accessibility services are available at the Butterfly Pavilion?

The Butterfly Pavilion is wheelchair accessible.

Elevators are located just inside the entrances from the National Mall and Constitution Avenue.

Service animals are allowed in the pavilion but must be under the control of their owner at all times. If a service animal harms live plants or butterflies, they will be removed from the pavilion.

For more information about Natural History's accessibility, including parking, entrances, and food services, please visit our Accessibility webpage.

Can I use strollers or tripods in the pavilion?

Strollers and tripods are not permitted in the pavilion. Small children old enough to use a stroller may walk or be carried under parental supervision. Strollers may be left outside the Butterfly Pavilion entrance at the owner's own risk.

Did you know?

The pavilion is home to approximately 300 butterflies.

Tropical Oasis

Walk among butterflies and beautiful blooming plants in our tropical oasis. Butterflies fly freely around the pavilion, landing on plants and sometimes people.

The Butterfly Pavilion is a bright, climate-controlled environment kept at 80 degrees Fahrenheit and 80% humidity, making it an ideal home for hundreds of butterflies.

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How do I shop at IKEA?

How do I shop at IKEA?

1. What is the process for shopping at IKEA?

The general process for shopping at IKEA is as follows.

• Please check the color of the product label:
  • Please refer to the color of the product label.
  • Talk to IKEA colleagues to create a yellow sales order.
  • If you do not have the desired product at the store or if you can not bring it right now, you can use the delivery service with a c o-worker.

  2. What is the mechanism of ove r-th e-counter delivery service?

  If you have a desired product in the warehouse, or if you want to deliver to the entrance, please adjust the delivery with your colleagues so that you can specify the receipt date and time at your home or delivery address. Click here for delivery services.

  How to buy online?

  1. How to buy with IKEA. MX?

  The general procedures for shopping at IKEA. MX are as follows:

  • Select a product, put it in a shopping cart, and adjust the quantity.
  • Enter the delivery destination information and the billing information (registration address of the bank card).
  • Please select the payment method and pay.
  • When the payment is completed, you will receive a confirmation email.
  • If you have a payment error, please contact IKEA Customer Care Center.

  2. Why are products that cannot be purchased online?

  Most products can be purchased at the online store. However, only products that are in stock will display the "Add to Cart" button.

  3. Is the online price the same as the store? The product price online is usually the same as the store. However, if there is a stor e-only promotion or onlin e-only promotion, there may be a price difference. 4. I would like to order a corporation or a large number of orders. For corporate orders, please contact us by e-mail (IKEAPARATUNEGOCIO@ikano. mx) or by telephone (IKEA Customer Care Center 55 8310 8310). Please contact us for planning services such as kitchens, bathrooms, closets, etc.

  Online payment method

  1. What kind of payment method can be used online?

  You can pay by visa, master card, American Express. You can also pay cash with PayPal or OXXO.

  Cards issued overseas may have a security filter, so we recommend paying with PayPal.

  If you wish to pay in cash, select OXXO as a payment method when the purchase is confirmed, and follow the procedure of this section 3. The confirmation of your order is after the payment is completed and reflected.

  2. Is there a loan option?

  Yes, click here to see the loan option.

  3. How to pay with OXXO?

  If you choose to pay with OXXO, follow the steps below:

  • When you select OXXO and complete the purchase procedure, you will receive an email with the payment reference number.
  • Please print out or write down the reference number and payment amount, and pay at the OXXO store you want (OXXO may be charged, so please contact the OXXO staff directly).
  • It is recommended to scan barcodes to avoid errors and troubles at the time of payment.
  • Please pay by the day after the purchase date at the latest. If you cannot confirm the payment, your order will be canceled and you will need to create a new order.
  • Payment confirmation will be done within 48 hours after OXXO is completed.
  • Be sure to keep your payment receipt.

  The delivery date of your order may be changed depending on the speed of payment.

  Delivery to your home

  1. How much is the shipping cost?

  • • Courier servic e-Orders for less than $ 100 per order, maximum dimensions:
    • Truck flight -$ 600 per order.

    Mexico City and Mexico, Aguascharientes, Campeche, Corima, Chia Pass, Guanafat, Idalgo, Harrisco, Michoakan, Nayalit, Nuevo LeГіn, Puebla, QUEBLA, QuerГ©taro. Intana Roo, San Luis PotosГ­, TLAXCALA, Tabasco, Veracruz, yucatГЎn, Baja California Norte, Baja Califronia Sur, CHIHUAHUA, DURANGO, SINALOA.

    It applies when ordering furniture or bulky furniture or bulky products larger than the provisions of courier services. Click here for IKEA service details

    • • Click & Collect Please receive your ordered product at IKEA OCEANIA or IKEA Puebla. If you receive a product at another Mexico City store, it costs $ 250 per order. Click here for details.
      • • Shipping of courier service takes 5 to 10 business days after ordering. Yukatan, Kintana Law and Oiahaka may take 15 business days.
        • • We will try to deliver it on the desired delivery date of the truck service, but if there is a change, we will contact you by phone or e-mail.

          3. Where is the delivery done?

          Please check the delivery area before purchasing. Includes CDMX, Puebla, and TLAXCALA. Also, some municipalities in Estado de Mekiko, Idalgo, Harrisco, Morelos, Keretaro, Korewilla, Nuebo Leon, Guanafat, Saint Lewis Potoshi, Yucatan, Kintana Loh, Kintana Loh, Ohahaka, Aguas Calientes. Included. Click here for details.

          4. Can I order online and collect in store?

          Click & Collect allows you to collect your online purchase at your chosen IKEA store.

          5. What happens if no one is there to deliver?

          • • Home delivery The courier may call you before delivering until three attempts have been made. In the unlikely event that you are unable to collect your item on all three attempts, the item will be returned to an IKEA warehouse and you will be refunded using the same payment method. Please contact IKEA Customer Care on 55 8310 8310.
            • • Truck delivery If we are unable to deliver your item on the date and time you specified during your purchase, please contact IKEA Customer Care on 55 8310 8310. A fee may apply for the next delivery attempt.

              6. Will I be contacted before delivery?

              Yes, for home delivery and truck delivery, we will send an email to the delivery route on the day of dispatch. The carrier may also send you an email. Please contact us using the contact method you registered during your purchase.

              7. How can I find out the status of my order?

              • • Courier If your order was sent by FedEx, click here to check the status of your order.
                • Truck Click here to check the delivery status. If you are unable to track your order on the IKEA website, please contact the IKEA Customer Care Centre on 55 8310 8310.
                • Click & Collect Click here to check the status of your order.

                Click & Collect

                1. Is there a fee if I collect my order at a collection point?

                Yes, there is a fee for the Click & Collect service. If you collect your order at IKEA Oceania or IKEA Puebla, it costs $100 per item. If you collect your order at IKEA Oceania or IKEA Puebla, it costs $100 per item, and if you collect your order at any store other than IKEA Puebla, it costs $250 per item.

                2. How can I find out if my order has already arrived at the collection point?

                Once your order is ready for collection, you will be notified via SMS or email with instructions on how to collect it. Please check your spam folder.

                3. Until when can I collect my order?

                Once you are notified, you have three calendar days to collect your order. For example, if you receive your confirmation email on Monday, you have until Thursday to collect your order from the collection location selected during purchase.

                • IKEA Puebra Collection Point. From Monday to Sunday 10 am to 10 pm.
                • IKEA OCEANIA Collection Point. Monda y-Sunday 11: 00-22: 00
                • Click here for other collection point schedule.

                6. What should I do if I couldn't receive the ordered product on time?

                Please contact the IKEA Customer Care Center (Tel: 55 8310 8310, from Monday to 9:00 am to 9:00 pm on Sunday) or to IKEA OCEANIA or IKEA Puebla customer service area.

                7. What should I do if I can't receive the delivery confirmation email?

                Please contact the IKEA Customer Care Center (Phone number: 55 8310 8310, from Monday to 9:00 am on Sunday to 9:00 pm).

                8. What should I do if the ordered product doesn't enter the car?

                For products received at the IKEA Store, you can use the delivery service (paid) by a thir d-party organization. For more information, please contact the customer service of IKEA Oceania or Puebla.

                Product tracking

                1. How to track the product?
                • Click here for the delivery status of the product shipped by the courier Fedex.
                • Click here to check the status of the track delivery order. If you cannot track the product on the IKEA website, please contact the IKE Customer Care Center (telephone: 55 8310 8310). Click here for the delivery status of the product delivered by Fedex.

                Assembly and installation

                1. How much is the furniture assembly service fee?

                Assembly costs $ 1, 000 per order. This service can be used for truck delivery products and includes anchor to the wall for safety reasons (click here for details). However, this service does not include electrical work, piping work, or other drilling services. Click here for details of the service.

                2. Can you order furniture assembly services after ordering?

                Assembly services can only be added at the time of purchase or after purchase at actual stores. If you need advice on how to view the assembly manual, please contact the IKEA Customer Care Center (Tel: 55 8310 8310).

                3. What is the mechanism of the assembly service by LABORO?

                LABORO is an official commercial partner for IKEA. This service will be purchased directly from the LABORO website, applying LABORO's terms, rates, and target areas. Click here for details.

                4. What happens if a third party finds damage to my ordered product during the assembly work?

                If the professional staff finds a product damage or shortage during assembly, please contact the IKEA Customer Care Center (Tel: 55 8310 8310).

                spare parts

                1. Mechanism of this service

                In IKEA, we strive to purchase additional spare parts as needed. Spare parts are parts that correctly assemble and operate products, such as screws, bolts, nuts, and washers.

                2. Is this service ordered all spare parts?

                no. You can order only the parts listed in IKEA. MX. You can order only the parts listed in IKEA. MX. Alternatively, you can search for the product with IKEA. MX and download it from the product information page.

                3. Can you order furniture (shelves, drawers, etc.) with this service?

                No, it is limited to spare parts such as screws and nuts necessary for assembling furniture. Click here for details.

                More details

                4. Can you order spare parts for the discontinued product? Yes, it is available on the spare parts portal. 5. Are there any restrictions on the number of spare parts you can order? If you order online, up to 30 per order. If you would like a better number, please contact the IKA Store customer service. 6. How long does it take to receive the spare parts? Delivery will take up to 60 days to deliver, as it will be delivered through Correos de mГ©xico. 7. Will the shipping cost be charged? It is free, but the parts are shipped from Slovakia, so import fees and relevant costs may be charged. If necessary, the post office will contact you directly and inform you of the procedure and cost. 8. Can you track your order? You cannot track in real time, but you can check if the order has been shipped from the link listed in the order confirmation email.

                Change online purchase

                1. Can I change my order?

                Payment is completed and you cannot change after your order is confirmed. However, please contact IKEA Customer Care Center (Tel: 55 8310 8310).

                2. Do you want to cancel your order?

                You will not be able to cancel after payment is completed and your order is confirmed. However, please contact IKEA Customer Care Center (Tel: 55 8310 8310).

                Returns / refunds

                1. What should I do if there is a missing product?

                In the unlikely event that an item is missing, please contact the IKEA Customer Care Centre at 55 8310 8310 or email servicioclientesikea@ikano. mx within 5 days of delivery.

                2. How can I return an item?

                If you need assistance with an exchange or return, please send us a WhatsApp message at 56 3548 4729. You will be taken to an interactive menu where we will ask you for some information, such as your order number and a photo of the item.

                Click here to read our exchange and return policy.

                3. How long does it take to process a refund?

                Refunds will be made to your original form of payment and can take up to 15 working days after we receive your returned item. The amount of the refund will depend on the condition of the item. The time it takes to process a refund may vary depending on your bank. Learn more about exchanges and returns here.

                IKEA Family

                You can find all information about the IKEA Family website and program here.

                1. Do I get an IKEA Family card when I join the program?

                When you join the IKEA Family loyalty program, you will receive a digital card that can be used in IKEA stores and online.

                2. How do IKEA Family points work?

                You will receive 1 IKEA Family point for every 1 peso you spend in IKEA stores. The expiration date of points earned in the current year will be December 31 of the following year, depending on the year in which you earned your IKEA Family points.

                Example: Points earned on July 15, 2024 will expire on December 31, 2025. Points earned on December 31, 2025 will expire on December 31, 2026.

                3. What can I use my IKEA Family points for?

                Every 1, 000 points are converted to 10 pesos and can be used as a payment method to purchase products at IKEA Mexico stores (IKEA Family points cannot be used to purchase services or gift cards).

                Find out more about the IKEA Family loyalty programme here.

                How do I share my experience at IKEA?

                If you want to share your experience with an IKEA service, in-store experience, website or mobile app, please click here to access our feedback portal. You can tell us more about your experience.

                Important: If you have any concerns, please contact us.

                IKEA stores

                1. Where are IKEA stores located?

                2. What are the opening hours?

                For opening hours, please visit the IKEA Oceania and IKEA Puebla pages.

                3. Can you help me plan my room?

                We have a planning tool that helps you choose furniture that fits the size of your home. You can try different combinations, move things around the room and try different styles until you are happy with it.

                You can print the design with all dimensions visible. Click here to get started. Visit an IKEA store and an IKEA staff member will help you plan it.

                4. How much are the delivery and furniture assembly costs?

                You can choose from the following options in IKEA stores according to your needs:

                • Home delivery $100
                • Truck delivery $600
                • Assembly service $1000

                Please let an IKEA staff member know which services you need before you pay.

                Click here for more details on our services.

                • Designated parking near the store entrance
                • Wheelchair rental service
                • Wheelchair-accessible toilets
                • We have made the aisles in our stores wider to make it easier for wheelchair users to move around.

                11. How can I take large products home?

                Most IKEA products are packed in flat packages, making them easy to carry. If you prefer, IKEA stores offer a home delivery service (for an extra fee). Read more here.

                About IKEA

                1. Who owns the IKEA concept?

                The IKEA concept, along with its Swedish roots, is based on a franchise system. Inter IKEA Systems B. V., Delft, Netherlands, is the owner and franchisor of the IKEA concept. IKEA stores are operated by different franchisees in 29 countries.

                2. Can I sell IKEA products?

                The IKEA experience is more than just products, it is a retail concept. For the concept to work, all aspects must be in place. That is why IKEA products are only sold in IKEA stores franchised by Inter IKEA Systems B. V.

                3. How do you become a dealer? IKEA's franchise member store candidates will be screened by Inter IKEA Systems B. v., and when selected, a contract will be signed to ensure the right to operate the IKEA Store and other sales channels according to the IKEA franchise system. Currently, all IKEA Systems B. v., excluding the IKEA Deltoft store in the Netherlands, is operated based on a franchise agreement. Inter IKEA Systems B. V. is the owner of the IKEA concept and a franchiser of IKEA in the world. 4. What is an IKEA Group? The IKEA Group is a private group of stocks owned by the Dutch philanthropy. The IKEA Group develops, purchases, distributed, and sells IKEA products. The IKEA Group is the largest franchise group that runs more than 100 IKEA stores. IKEA International A/S in IKEA Group's management work in Denmark's Hum levelk. 5. What is the IKEA vision and business philosophy? The vision of IKEA is to realize a better daily life for many people, including not only customers, but also IKEA employees and people who work with IKEA suppliers. Vision indicates the reason for IKEA, but the business philosophy shows that IKEA wants to be realized. If you've ever visited IKEA, you'll find the IKEA business philosophy at a glance. "To provide a wide range of people with functional, excellent design, and affordable home furnishing products to many people." 6. How can I get IKEA job information? How can I get IKEA job information?

                IKEA profile (password change)

                1. Please tell me how to reset your password.

                Click "I forgot your password" on the login page and enter your email address. You will receive a new password.

                2. I am trying to reset my password, but I can't proceed.

                In IKEA, your password is safe and needs to meet a certain level of complex standards. This ensures the safety of your account. To make a successful password reset, the password must meet the following criteria:

                • 1 to 8 characters
                • The same characters do not take two or more continuous
                • 1 character of lowercase (A to Z)
                • 1 capital letter (A-Z)
                • Special numbers or characters

                3. Why haven't I received a password reset email after clicking "Forgot password?"?

                After you click the "Forgot password?" button, a password reset email with a temporary password will be sent to your email address within 5-10 minutes. It may have ended up in your spam folder. If you don't receive an email within 5-10 minutes, please contact IKEA Customer Care at 55 8310 8310 or servicioclientesikea@ikano. mx.

                4. My account has been locked due to too many incorrect password entries (you entered your old password too many times or you tried to log in multiple times after resetting your password but were unsuccessful). How can I unlock my account?

                To unlock your account, please call IKEA Customer Care at 55 8310 8310 or email servicioclientesikea@ikano. mx.

                5. What happens if I change my profile password?

                When you change the password for your account, you will be able to log in and access your profile information.

                6. What happens to the products I have added to my shopping cart, favorites list and planner when I reset my password?

                Don't worry, all the products saved in your shopping cart, favorites list and planner will not be affected. You can still shop as usual after resetting your password.

                7. Can I shop without logging in?

                Yes, you can shop as a guest without logging in or resetting your password. You can reset your password at any time and can do so only once when you log in.

                E-Invoice

                1. You can request an invoice once you have received your products.
                2. Click here to enter the portal.
                3. Once in the portal, select the store where you made your purchase:

                E-Commerce: For purchases made at the IKEA. mx online store IKEA Food Oceania: For purchases made at IKEA Oceania restaurants, bistros and Swedish food markets. IKEA Food Puebla: For purchases made at IKEA Puebla restaurants, bistros and Swedish food markets. IKEA Oceania: if you shopped at an IKEA Oceania store. IKEA Puebla: if you purchased at an IKEA Puebla store.

                

                Elim Rim - Journalist, creative writer

                Last modified 14.02.2025

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