Betway Casino - A player encountered a betting error during a live game.

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Date filed: December 28, 2023 | Case closed: January 19, 2024 Case closed Our verdict

Player became unresponsive

Dismissed

Case summary

8 months ago

A UK player was playing live games and had bet the maximum amount of ВЈ25. However, a server error occurred in the game, which removed his bet the moment a beneficial bonus feature appeared. Attempts to contact the casino were fruitless and time-consuming. We requested additional information to investigate the issue, but the player did not respond within the specified time. As a result, we were unable to proceed with the investigation and were forced to dismiss the complaint.

A UK player was playing live games and had bet the maximum amount of ВЈ25. However, a server error occurred in the game, which removed his bet the moment a beneficial bonus feature appeared. Attempts to contact the casino were fruitless and time-consuming. We requested additional information to investigate the issue, but the player did not respond within the specified time. As a result, we were unable to proceed with the investigation and were forced to dismiss the complaint.

Automatic translation: Written by Nick Complaints Specialist Nick Nick Nick Nick Nick Nick 9 months ago

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I attach a photo of the error message and the free spins feature.

I spoke to a member of the casino who told me to email their support team, but they sent me an email address that they no longer use. I've been trying to contact the casino but it takes hours to get in touch with anyone.

Last night I was playing Extra Chili Live, betting a lot and losing a bit of money. At this point I decided to up my bet and decided to bet ВЈ25 on the Extra Live Chili game. This is the maximum bet. Then the game said "There is a temporary problem with the game server" and removed my bet. The bonus feature was supposed to pay a very decent amount.

I attach a photo of the error message and the free spins feature.

I spoke to a member of the casino who told me to email their support team, but they sent me an email address that they no longer use. I've been trying to contact the casino but it takes hours to get in touch with anyone.

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